Workshop

Enhance your incident response to crisis management

March 17th

1 day training, by CRISALEAD
This training will be given in ENGLISH

Normal price: CHF 1000.
Student price: CHF 750.- (limited availability)

Workshop with certification.

Description

Managing a cyber crisis goes far beyond technical incident response. While incident response focuses on containing, analysing, and remediating a security event, crisis management focuses on the organisation’s survival. It requires anticipating crisis scenarios, establishing clear governance, preparing decision-making playbooks, training teams from operational staff to executive leadership, and running realistic exercises to validate readiness.

A company cannot improvise during a crisis; it must prepare, practice and build organisational muscle memory. This distinction is essential: incident response fixes the incident; crisis management protects the business, reputation and continuity.

What makes this training unique is the multidisciplinary instructor team, bringing perspectives from business leadership, communication, human aspects, team organisation and crisis operations. Their guidance is grounded in practice, not theory – allowing participants to experience what a real crisis feels like, with the safety of a controlled environment.

About the trainer

GAËTAN DERACHE – CRISALEAD – EXPERT CONSULTANT

Gaëtan Derache holds a Master of Arts in Literature and a DEA in Communication and Media Sciences. He has 33 years of teaching experience in philosophy, literature, communication and methodology at the Collège de Genève, the Geneva School of Business Administration (HEG-Genève) and the University of Geneva.

He lectures at HEG-Genève within the DAS Communication Leadership, DAS Organisational Resilience and Health, and the Master in Information Systems Security. He also delivers crisis management courses in the CAS General Security Management (Securitas) and at the ZHAW School of Management and Law in Zurich.

Gaëtan is co-founder and president of filrouge and CRISALEAD, firms specialised in communication, crisis management, service design and media training. His professional experience includes crisis communication for the State of Geneva, private-sector organisations and MIKA (Swiss Army, Bern). He is also the Francophone partner of InsideRisk, experiential learning, Switzerland–New York–Lisbon.

With confirmed experience in journalism, he directed in 2013 a documentary on crisis management and crisis communication for CLUSIS, the Swiss Information Security Association, in collaboration with TTC (RTS – Swiss Radio and Television).

YVES PINGUELY – CRISALEAD – EXPERT CONSULTANT

Yves Pinguely is a trainer, teacher, coach, consultant, stage director, film director and actor. He has more than 30 years of professional experience in Switzerland and France across theatre, cinema, communication, coaching and Design Thinking.

He teaches interpersonal communication, crisis communication, coaching, media training, leadership, conflict management, Design Thinking and service design at higher education institutions in Geneva and Sierre, as well as at the Universities of Geneva, Fribourg and Bath (UK). He lectures at HEG-Genève within the DAS Communication Leadership, DAS Organisational Resilience and Health, the Master in Information Systems Security and the PEMS programme, and at HES-SO Sierre in the CAS Digital Marketing for Touristic Services.

Yves collaborates with filrouge and CRISALEAD, where he contributes to communication and crisis management projects, coaching, service design and innovative training initiatives. He also intervenes for public-service institutions, private-sector companies and MIKA (Swiss Army, Bern).

In 2013, he directed a documentary film on crisis management and crisis communication for CLUSIS, the Swiss Information Security Association, in collaboration with TTC (RTS – Swiss Radio and Television). Yves is also the Francophone partner of InsideRisk, experiential learning, Switzerland–New York–Lisbon.

LAURENT TSCHOPP – CRISALEAD – EXPERT CONSULTANT

Laurent Tschopp served as Crisis Coordinator at Banque Pictet & Cie SA for 15 years.

He holds a Commercial Diploma from the Geneva School of Commerce and a Business Management Diploma (ASO). He completed advanced officer leadership training within the Swiss Army under the General Staff (Unit 2), achieving the rank of Lieutenant Colonel.

Laurent is certified ISO 31000 Risk Lead Manager, ISO 22301 Lead Implementer Business Continuity Manager, ISO 22361 Lead Crisis Manager, and BCI certified (Business Continuity and Crisis Management).

He teaches the crisis management module in the MAS/DAS Information Security programme at the University of Geneva and also lectures in various modules at the Geneva School of Business Administration (HEG) as well as in the EMBA programme.

JOHNY GASSER – ORANGE BUSINESS – BUSINESS ADVISOR IN CYBERSECURITY & DIGITAL TRUST

Johny Gasser is a consultant and trainer specialised in cybersecurity, risk management, digital trust and crisis management. He regularly supports executive boards, CISOs and business leaders to help them understand strategic cyber and digital challenges and to make informed decisions.

Recognised for his ability to identify root causes, anticipate risks and explain complex technical topics with clarity, Johny brings strong added value in complex, sensitive and high-stakes environments. He has solid experience across multiple industries in Switzerland and internationally, and speaks at conferences worldwide, including at MIT in Boston.

He holds an Executive Certificate from Harvard Business School in cyber risk management and a postgraduate certificate in data protection from HEIG-VD, and is certified CISSP, CISM, CRISC, CDPSE and CGEIT.

Before joining Orange Business, Johny worked in Information Risk Management at KPMG, gaining extensive field experience, including during real crisis situations. He also teaches in Executive MBA and CAS programmes, notably at HEG-Genève, where he lectures on managerial aspects of cybersecurity, risk management and crisis management.

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Course outline

The participants will be inside a realistic corporate crisis scenario where everything unfolds in real time. Rather than receiving theoretical slides, you will operate as a crisis team, face unexpected events, make decisions under pressure, and apply a structured methodology directly in the field.

A fictional company will suffer a succession of disruptions.

Your mission: manage the crisis, maintain control, and lead the organisation through uncertainty.

Throughout the session, participants explore every layer of crisis leadership, especially those areas that the classic NIST incident response framework only partially addresses or does not cover at all, including:

Strategic decision-making support for Executives
Internal & external communication during a crisis
Writing and delivering press releases & press conference
Communication with partners, authorities, regulators and stakeholders
Adapting the organisational chart during crisis operations
Crisis teams’ structure and role definition
Selection of key players in the crisis management
Managing rotations, fatigue, and shift planning

Course requirements

Who should attend

Ideal for cybersecurity professionals who already understand incident response fundamentals and want to go further. From CISO to Incident Responder, including SysAdmin, you seek to elevate your crisis management skills beyond incident response playbooks, this training is practical, intense, and highly engaging.

Key takeways

You will leave not only with knowledge, but with experience, a methodology and templates ready for use in your organisation: a proven crisis management methodology refined over years of field experience, complete with templates, forms, and operational checklists. Participants will have lived the process end-to-end, including mistakes, escalations, conflicting pressures, and the reality of crisis decision-making.

Hardware materials

Laptop recommended